ISO 20000:2018 Information Technology – Service Management

ISO 20000:2018 is the international standard for information technology (IT) service management. It specifies requirements for a service management system (SMS) that enables organizations to provide effective and efficient IT services to customers while continually improving their processes and performance.

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ISO 20000:2018 is a service management system (SMS) standard. An SMS must comply with certain requirements for planning, implementation, operation, monitoring, review, maintenance, and improvement. Services must be designed, transitioned, delivered, and improved to meet customer needs.

By seeking assistance from Green World Group’s IT Audit professionals, organizations can achieve the following benefits through certification:
  • Efficient management of information resources.
  • Optimal utilization of rapidly evolving technologies resulting in advanced business operations.
  • Secure utilization of IT resources leading to enhanced performance.
  • A technology-oriented, intelligent approach to conducting business.

Green World Group’s Assured Support

Our experts at Green World Group are dedicated to ensuring that the certification process runs smoothly and that you are able to reap the maximum benefits from the program.

To facilitate a smooth process, we provide the following:

  • A Letter of Commitment at the outset of proceedings
  • A dedicated Auditor who will assist you throughout the certification process
  • An Account Manager who will address all your queries
  • Free generic template toolkits and professional online training access.

For further details, contact one of our Green World Group Occupational Health and Safety Consultants. For contact information, please visit our Contact Page.

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Contact one of our Green World Group Occupational Health and Safety Consultant for more information.

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